Detroit Metropolitan Airport celebrates receiving two industry awards

News Releases
Sep 02
2022

DETROIT (Sept. 2, 2022) – Detroit Metropolitan Wayne County Airport (DTW) is the proud recipient of two travel and tourism awards.

The Westin Detroit Metropolitan Airport is the “Leading Airport Hotel” in North America (United States), according to the World Travel Awards panel. The awards “acknowledge, reward and celebrate excellence across all key sectors of the travel, tourism and hospitality industries.” The recently renovated hotel on the DTW campus offers guests a private security entrance and access into the McNamara Terminal, as well as complimentary 24-hour shuttle service to the Evans Terminal. The Wayne County Airport Authority has a hotel management agreement with Marriott International.

“Our Airport Authority team learned about the award today,” said Wayne County Airport Authority CEO Chad Newton. “We salute the Westin staff for their commitment to delivering an exceptional guest experience and making travelers feel right at home at DTW.”

This news comes on the heels of DTW receiving the Airport Efficiency Excellence Award from the Air Transport Research Society. After an extensive research study, DTW was selected as the most efficient airport in the 15- to 40-million passengers category in North America, based on 2020 financial year data.

“Due to the pandemic, we’ve had to make tough financial decisions while maintaining our high operational standards. Therefore, an award that recognizes the good work of our airport during a difficult time is very special,” Newton said.

Several factors were considered when determining which airports would receive this honor, ranging from the number of passengers and aircraft movements to non-aeronautical revenue. The entire airport team played a role in earning this distinction, not only the Airport Authority staff, but also the dedicated airline partners, food & beverage and retail concessionaires, parking staff, various airport stakeholders and federal partners.

“These recent awards reaffirm what I already know; we have a great team at Detroit Metropolitan Airport. We will continue seizing opportunities to improve and make our region proud,” Newton said.

Detroit Metropolitan Wayne County Airport (DTW) serviced more than 23 million passengers in 2021, amid the global COVID-19 pandemic. In 2019, DTW welcomed more than 36 million passengers. As one of the world’s leading air transportation hubs, DTW offers service from 12 scheduled passenger airlines. Michigan’s largest airport offers approximately 800 flights per day to and from more than 125 nonstop destinations on three continents. With two award-winning passenger terminals, six jet runways, and an onsite AAA Four-Diamond Westin Hotel, DTW is among the world’s most efficient, customer friendly and operationally capable airports in North America. Detroit Metropolitan Wayne County Airport earned Airports Council International’s 2020 Airport Service Quality Award for Best Airport by Size and Region (25 to 40 million passengers per year in North America). DTW also received the highest score among mega airports in the J.D. Power 2019 North America Airport Satisfaction Study of customers’ satisfaction with the airport they traveled through and scored the highest in the security check and terminal facilities factors. Visit jdpower.com/awards for details. DTW is operated by the Wayne County Airport Authority, which also operates nearby Willow Run Airport – an important corporate, cargo and general aviation facility. The Airport Authority is entirely self-sustaining and does not receive tax dollars to support airport operations. Visit www.metroairport.com for more information.

Erica Donerson
Vice President, Communications and External Affairs
Wayne County Airport Authority
 
Media Relations Manager
Wayne County Airport Authority